Free Domestic Shipping & Free Shipping On Orders $99+ for Canada (Code: FREECAN)
Free Domestic Shipping & Free Shipping On Orders $99+ for Canada (Code: FREECAN)
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FAQ

Thank you for visiting J E N N U A R Y!

***Please allow 7 - 10 business days for personalized orders to be created before shipment***.

We give our customers a 10 minute window to contact us via email with any post-order changes or cancellations on personalized or discounted items.

 Non-personalized orders are processed and shipped within the next business day. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment.

DOMESTIC SHIPPING

Domestic orders within the USA are shipped through USPS Mail. Delivery will take approximately 1-3 business days. Delivery dates may vary.

INTERNATIONAL SHIPPING

International orders outside of the USA are shipped by USPS Priority International Mail. Delivery will take approximately 6-10 business days. Delivery dates may vary. Jennuary.com is not responsible for import taxes/fees for international orders.

DELAYED SHIPMENT

Jennuary.com delivers parcels all over the world via USPS Priority. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, Jennuary.com will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond the control of Jennuary.com.

EXPEDITED SHIPMENT

Email orders@jennuary.com with your order number to inquire about expedited shipment options.

Additional charges will apply.

LOST OR STOLEN

Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

Jennuary.com is not liable for lost or stolen packages. Please contact your mail courier to track down your package. When entering shipping info, please make sure your destination is accurate and reliable.

RETURN POLICY

Customer satisfaction is of the utmost importance to us. Unused/undamaged products can be returned within 7 days of delivery. Returned merchandise must include vendor packaging, tags and must be in the same condition as it was received.

*We do not offer refunds or exchanges on discounted or personalized items* This includes engraving, custom orders and all items listed in our personalization section. (This policy is applied for in-store purchases). Returns will be processed within 2-3 business days of being received.

SHIPPING COSTS FOR RETURNS

You will be responsible for covering the cost of shipping to return your item to us.

*We cannot create return labels for international orders.*

RETURN ADDRESS

All returns to Jennuary.com must be sent with “SIGNATURE REQUIRED” for any carrier used. Please provide us with a tracking number upon shipping. Jennuary.com is not responsible for any packages returned without proof of our signature acquired upon delivery.

Please send to;

Jennuary.com

120 Industrial Ave

Little Ferry, NJ 07643

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REFUNDS

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. It may take up to 5 business days for the credit card to be processed. Please allow 7-10 business days for the refund to post to your account. Original shipping charges are non-refundable.

*Refunds are not guaranteed and are subject to our review of the returned product.*

EXCHANGES AND STORE CREDIT

For all online returns or exchanges, please email orders@jennuary.com for further assistance. For products purchased through a boutique please contact the store directly.

*No refunds or exchanges on discounted items. No refunds on personalized items.*

 

POST ORDER CHANGES & CANCELLATIONS

Our customers are given a 10-minute window to make any post-order changes or cancellations after your purchase. This applies to ALL  orders. Please email orders@jennuary.com within this timeframe. No exceptions will be made.

 

*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old, must wear this jewelry under adult supervision at all times.”